dewaun Platform Privacy Notice

This page describes what we collect when you use dewaun and how we keep that data protected. We collect personal information to operate our platform, process your deposits and withdrawals, verify your identity, and prevent fraud. All data on dewaun is encrypted and stored securely, with access limited to authorised staff.

When you create an account on dewaun, access our live-dealer tables, place sportsbook bets, or play slot games on your Android or iOS device, you provide us with information such as your email, phone number, name, and address. We also collect transaction data, gameplay history, and device information. Our privacy policy explains exactly what we collect, why, and how long we keep it.

You have rights over your data on dewaun. You may request access to your information, request corrections, or ask us to delete your account. This notice outlines those rights and how to exercise them.

Data we collect on dewaun

We collect information in several categories:

• Account information: When you register on dewaun, we collect your email, password, full name, date of birth, phone number, and country. We use this to create your account and identify you.
• Identity verification: Before your first withdrawal on dewaun, we require Know Your Customer (KYC) verification. You must upload a photo of your government-issued ID and proof of address. We use this to verify your identity and comply with anti-money-laundering regulations.
• Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the amount, date, and payment method. We do not store your full banking credentials—payment processors handle authentication directly.
• Gameplay data: We record your bets, wagers, game outcomes, and account balance on dewaun. This data helps us detect fraud, prevent problem gambling patterns, and resolve disputes.
• Device information: We collect your device type, operating system, app version, IP address, and browser type. This helps us optimise dewaun for your device and detect suspicious access patterns.
• Support communications: When you contact our support team through dewaun, we keep records of your messages and our responses.

How we use your data on dewaun

We use your data for the following purposes:

• Account operations: We use your email and phone to send account notifications, password resets, and security alerts from dewaun.
• Payments and withdrawals: We use your payment information to process deposits and withdrawals on dewaun.
• Know Your Customer compliance: We use your ID and address to verify your identity and comply with local anti-money-laundering laws.
• Fraud prevention: We analyse your gameplay, transaction patterns, and device information to detect and prevent fraud on dewaun.
• Dispute resolution: We use your account and gameplay data to investigate and resolve disputes fairly.
• Legal compliance: We may retain and share your data with regulators, law enforcement, or courts if required by law.
• Platform improvements: We use aggregated, anonymised data to understand how players use dewaun and improve our platform.

Third-party data processors on dewaun

We use third-party service providers to operate dewaun. These processors include:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners (online payment, e-wallet, mobile banking, local payment) process your deposits and withdrawals. We share payment information with these processors only as needed to complete transactions.
• Cloud hosting providers: Our servers may sit outside your jurisdiction to ensure stability and uptime for dewaun. Your data is encrypted in transit and at rest.
• Fraud detection services: We use third-party fraud-detection tools to analyse transaction patterns and prevent abuse on dewaun.
• Support tools: Our support team uses ticketing and communication tools to respond to your inquiries from dewaun.

All third-party processors on dewaun are contractually obligated to protect your data and use it only for purposes we specify. We do not allow processors to use your data for their own marketing or commercial purposes.

How long we retain your data on dewaun

We retain your data on dewaun for as long as necessary to operate your account and comply with legal requirements:

• Account information: Retained while your dewaun account is active. Upon account closure, we retain it for 7 years to comply with financial regulations.
• ID and KYC documents: Retained for the lifetime of your dewaun account plus 7 years after closure to comply with anti-money-laundering laws.
• Transaction records: Retained for 7 years on dewaun to support disputes and regulatory audits.
• Gameplay data: Retained for the lifetime of your dewaun account plus 2 years after closure.
• Support communications: Retained for 2 years on dewaun for dispute resolution and quality assurance.

Your rights over data on dewaun

You have the following rights regarding your data on dewaun:

• Right of access: You may request a copy of all personal data we hold about you on dewaun. Contact our support team to submit a request.
• Right to correction: You may request that we correct inaccurate or incomplete data in your dewaun account.
• Right to deletion: You may request deletion of your dewaun account and associated data, except data we are required to retain by law (KYC documents, transaction records).
• Right to data portability: You may request that we provide your data in a portable format that you can transfer to another service.

To exercise any of these rights, contact our support team through the dewaun app. We will respond within a standard review period and guide you through the process.

Cookies and tracking on dewaun

Our website and mobile app on dewaun use cookies and similar tracking technologies to:

• Keep you logged in to your dewaun account.
• Remember your preferences and settings on dewaun.
• Analyse how you use dewaun to improve performance.
• Detect fraud and unusual account access on dewaun.

Most cookies are essential to dewaun's operation and cannot be disabled. You may disable non-essential tracking cookies in your browser or app settings, though this may affect your experience on dewaun.

Security of your data on dewaun

We protect your data on dewaun using industry-standard security measures:

• Encryption: All communication between your device and dewaun servers uses SSL/TLS encryption. Your data is encrypted at rest on our secure servers.
• Access controls: Only authorised dewaun staff can access your personal data, and access is logged and monitored.
• Password security: We store your dewaun password as a salted hash and never in plain text.
• Two-factor authentication: You may enable 2FA on your dewaun account for additional security.

While we undertake extensive security measures on dewaun, no system is completely secure. We encourage you to keep your password confidential, enable 2FA, and contact us immediately if you suspect unauthorised access to your dewaun account.

Cross-border data transfers from dewaun

Your data on dewaun may be transferred to countries outside Indonesia for cloud storage, payment processing, and fraud detection. These countries may have different data protection laws than Indonesia. When we transfer data internationally from dewaun, we use encryption and contractual safeguards to protect your information.

By using dewaun, you consent to the transfer of your data to countries outside Indonesia where we operate servers and work with third-party processors.

Contact us about privacy on dewaun

If you have questions about our privacy practices on dewaun, wish to exercise your rights, or suspect misuse of your data, contact our support team through the app. We are available in English and Indonesian to address your concerns promptly.

You may also request a copy of this privacy policy in writing. We will provide a detailed explanation of how we handle your personal data on dewaun and answer any questions you have about our practices.

Changes to this privacy policy on dewaun

We may update this privacy policy at any time by posting a revised version on this page. Your continued use of dewaun after updates means you accept the new policy. We will notify you of material changes to our privacy practices through a prominent notice on dewaun or via email to your registered address.